Luego de que el pasado mes de agosto, el diputado del Partido Verde, Raúl Lozano presentó en la Oficialía de Partes del Legislativo el documento de reforma y del análisis de la Comisión de Medio Ambiente y Desarrollo Sostenible, la propuesta fue aprobada de manera unánime en el pleno del Congreso esta tarde.
Lozano señaló que, con las modificaciones, ahora los usuarios de Agua y Drenaje tendrán un mecanismo formal para interponer cualquier inconformidad por incrementos en las tarifas de sus recibos, como ha venido sucediendo en los últimos meses, denominado como derecho.
“Se integra a la Ley de Agua y Drenaje un capítulo para que los ciudadanos se puedan defender y exigir sus derechos ante la paraestatal, en materia de cobros injustificados como cobros excesivos o irregulares por una mala lectura. Con la aprobación de esta reforma, el ciudadano tendrá 10 días hábiles después del vencimiento de pago para externar esta inconformidad. Si Agua y Drenaje no te contesta de manera fundamentada, se da por hecho que el reclamo del ciudadano es válido, como una afirmativa ficta y se tendrán que hacer sus ajustes en su recibo. Los funcionarios de la paraestatal, tienen 15 días hábiles para responder al ciudadano si es procedente o no.” señaló el legislador.
Durante la crisis del agua, hubo muchas quejas de los usuarios y nos topamos con que imperaba el criterio de quienes les atendía en el mostrador, con el hecho de que los ciudadanos tenían que ir a Agua y Drenaje, muy temprano y ver si alcanzaban una ficha, a ver si tenían suerte y se les atendía ese mismo día. Este procedimiento, pone fin a estas prácticas” mencionó Lozano.
La reforma entrará en vigor, en cuanto sea publicada en el Periódico Oficial del Estado.
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